Company Statement
ConnectiCare is a leading health plan in the state of Connecticut. ConnectiCare’s mission is to make it easy for members to get the care they need. A local company for over 35 years, ConnectiCare has a full range of products and services for businesses, municipalities, individuals and those who are Medicare-eligible. A subsidiary of EmblemHealth, ConnectiCare leads the individual and small group markets in the state, and is ranked among the top commercial health plans in the nation, according to the National Committee for Quality Assurance.
We’re looking for individuals who want to make a difference in the communities we serve. If you want to join a local team and help change the way health care is delivered, ConnectiCare is the place for you.
Call Center Associate (Gold) - In Person Hiring Event
In-Person Hiring Event
Thursday, February 2, 2023 (8 am to 12pm & 2pm to 6pm)
ConnectiCare Offices, 175 Scott Swamp Road, Farmington 06032
We are seeking dynamic Concierge Service Specialists to join our Call Center in Farmington, CT starting March 2023! The Concierge Service Specialist will provide telephonic customer service support to ConnectiCare members, providers and facilities. Inquiries can range from verifying information, questions regarding billing, locating a Physician in accordance to their plan, etc. They will be responsible for addressing any issues under ConnectiCare’s various plans as it relates to areas of coverage, payment of claims, membership status, medical management intake calls, etc.
Purpose: Handle incoming inquiries through multiple contact channels for our CNY HMO members. Be able to effectively and efficiently communicate resolutions to member’s requests ensuring high First Contact Resolution rates. Advocate for our members in the event there are issues and follow up with the members once the issues are resolved. Go the extra mile.
- Create a connection and develop rapport with members to provide outstanding personalized service
- Identify customer needs and assist in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
- Be an expert in EmblemHealth products, services and technology platforms. Champion the effort to solve the members request on the initial call and provide follow up if not solved on the initial call.
- Act as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
- Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
- Gather and proactively provide feedback to stakeholders based on member feedback to further improve customer experience.
- Able to clearly communicate with the member either verbally or through written correspondence.
- Delight the member
- Bachelors’ degree preferred
- Healthcare including pharmacy background preferred, but not required
- Microsoft office experience
- Strong customer service skills
- Knowledge of health insurance industry
- Exemplary oral and written communication skills
- Dependability and adaptability
- Commitment to quality and continuous improvement
- Strong problem solving skills to be applied to a wide array of business challenges
- Expert in all systems and processes
- Bi-lingual Spanish speaking preferred
- Primarily sedentary
- Must be able to use standard office equipment.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.