Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
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Call Center Associate (Gold) - In Person Hiring Event
- 📁
- Operations
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- ConnectiCare
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- Jan 14, 2023 Post Date
In-Person Hiring Event
Thursday, February 2, 2023 (8 am to 12pm & 2pm to 6pm)
ConnectiCare Offices, 175 Scott Swamp Road, Farmington 06032
We are seeking dynamic Concierge Service Specialists to join our Call Center in Farmington, CT starting March 2023! The Concierge Service Specialist will provide telephonic customer service support to ConnectiCare members, providers and facilities. Inquiries can range from verifying information, questions regarding billing, locating a Physician in accordance to their plan, etc. They will be responsible for addressing any issues under ConnectiCare’s various plans as it relates to areas of coverage, payment of claims, membership status, medical management intake calls, etc.
Purpose: Handle incoming inquiries through multiple contact channels for our CNY HMO members. Be able to effectively and efficiently communicate resolutions to member’s requests ensuring high First Contact Resolution rates. Advocate for our members in the event there are issues and follow up with the members once the issues are resolved. Go the extra mile.
- Create a connection and develop rapport with members to provide outstanding personalized service
- Identify customer needs and assist in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
- Be an expert in EmblemHealth products, services and technology platforms. Champion the effort to solve the members request on the initial call and provide follow up if not solved on the initial call.
- Act as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
- Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
- Gather and proactively provide feedback to stakeholders based on member feedback to further improve customer experience.
- Able to clearly communicate with the member either verbally or through written correspondence.
- Delight the member
- Bachelors’ degree preferred
- Healthcare including pharmacy background preferred, but not required
- Microsoft office experience
- Strong customer service skills
- Knowledge of health insurance industry
- Exemplary oral and written communication skills
- Dependability and adaptability
- Commitment to quality and continuous improvement
- Strong problem solving skills to be applied to a wide array of business challenges
- Expert in all systems and processes
- Bi-lingual Spanish speaking preferred
- Primarily sedentary
- Must be able to use standard office equipment.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, Emblemhealth may provide work visa sponsorship for certain positions.