Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Need Assistance Applying? EmblemHealth provides reasonable accommodations to individuals with disabilities throughout the application and hiring process. If you need an accommodation, please contact employeerelations@EmblemHealth.com so we can support your request in accordance with applicable law.
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Customer Service Representative
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- EmblemHealth
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- Mar 12, 2026 Post Date
*** Must be able to commute to work location at 195 Scott Swamp Road, Farmington, CT 06302***
We are seeking dynamic Call Center Professionals to join our Call Center in Farmington, CT starting 2026!
Our Call Center professionals provide telephonic customer service support to members, providers and facilities. Handle incoming inquiries through multiple contact channels and effectively and efficiently communicate resolutions to members' requests ensuring high First Contact Resolution. The Call Center team advocates for our members in the event there are issues and follows up with the members once the issues are resolved.
If you believe in extraordinary commitment to customer service, come join us!
***All positions are on-site at 195 Scott Swamp Road, Farmington, CT 06302***
Essential Job Information:
- Up to 6 - 8 weeks of in-classroom training onsite
- Primarily sedentary
Compensation and Benefits:
- Hourly Pay Rate is $22.50
- We offer competitive health and wellness benefits
Job Responsibilities:
- Create a connection and develop rapport with members to provide outstanding personalized service.
- Identify customer needs and assist in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
- Serve as an expert in EmblemHealth products, services and technology platforms.
- Champion efforts to solve the members request on the initial call; provide follow up if not solved on the initial call.
- Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
- Act as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
- Proactively provide information and recommendations to maximize the customer experience: gather and provide feedback to stakeholders based on member feedback to further improve customer experience.
Qualifications:
- Bachelors’ degree
- 1 – 2+ years of relevant, professional work experience required
- Healthcare experience including pharmacy background preferred
- Additional experience/specialized training may be considered in lieu of educational requirements required
- Proficient with MS Office (Word, Excel, Powerpoint, Teams, Outlook, etc.) required
- Strong customer service skills and the ability to empathize with the customer’s perspective required
- Knowledge of health insurance industry required
- Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience required
- Ability to clearly and effectively convey information and concepts to customers required
- Dependability and adaptability required
- Commitment to quality and continuous improvement required
- Strong problem-solving skills to be applied to a wide array of business challenges required
- High level of proficiency all applicable systems and processes required
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, Emblemhealth may provide work visa sponsorship for certain positions.