Training Specialist (Hybrid Work)
- 📁
- Manager & Professional
- 💼
- EmblemHealth
- 📅
- Apr 21, 2022 Post Date
- Deliver operations training programs that encompass a blended approach (instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning)
- Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)
Responsibilities:
- Facilitate delivery (in-person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5-25).
- Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
- Observe learners and provide constructive feedback.
- View topic assessment data and adjust training real-time as necessary.
- Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
- Leverage class feedback and from manager observations to identify areas for improvement.
- Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
- Maintain a current understanding of products, systems, and policies & procedures required for the operations areas
- Learn new training material to broaden skillset.
- Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
- Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
- Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.
Requirements:
- Bachelor’s Degree required; additional experience/specialized training may be considered in lieu of educational requirements
- 2 – 3 years’ relevant, professional work experience required
- Training experience, either in a small group or classroom setting, or virtually preferred
- Experience with virtual meeting tools that could be used for training purposes (e.g. Teams, Webex, Zoom) required
- Excellent communication skills (verbal, written, presentation, interpersonal)required
- Strong customer service orientation skills and commitment to quality, responsibility, high work standards, and initiatives required
- Proficient with systems and MS Office (Word, Excel, PowerPoint, Outlook)required
- Self-motivated, innovative and flexible required
- Strong knowledge of customer service/contact center day-to-day operations and strong service system knowledge preferred
- Knowledge of adult learning theories preferred
- Knowledge of engagement techniques in a training environment preferred
- Ability to travel as needed required
Company Statement
Careers at EmblemHealth: For nine decades, EmblemHealth has been making quality health care accessible and affordable for New Yorkers, and helping to make life better in the communities we serve. Our employees are proud of that legacy and want to make health care better for everyone. Here we inspire success while helping employees build meaningful careers. We offer competitive health and welfare benefits, retirement benefits, and incentive pay plans. Join us for a rewarding experience.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, Emblemhealth may provide work visa sponsorship for certain positions.
