Company Statement
ConnectiCare is a leading health plan in the state of Connecticut. ConnectiCare’s mission is to make it easy for members to get the care they need. A local company for over 35 years, ConnectiCare has a full range of products and services for businesses, municipalities, individuals and those who are Medicare-eligible. A subsidiary of EmblemHealth, ConnectiCare leads the individual and small group markets in the state, and is ranked among the top commercial health plans in the nation, according to the National Committee for Quality Assurance.
We’re looking for individuals who want to make a difference in the communities we serve. If you want to join a local team and help change the way health care is delivered, ConnectiCare is the place for you.
Training Specialist (Hybrid Work)
- Deliver operations training programs that encompass a blended approach (instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning)
- Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)
Responsibilities:
- Facilitate delivery (in-person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5-25).
- Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
- Observe learners and provide constructive feedback.
- View topic assessment data and adjust training real-time as necessary.
- Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
- Leverage class feedback and from manager observations to identify areas for improvement.
- Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
- Maintain a current understanding of products, systems, and policies & procedures required for the operations areas
- Learn new training material to broaden skillset.
- Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
- Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
- Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.
Requirements:
- Bachelor’s Degree required; additional experience/specialized training may be considered in lieu of educational requirements
- 2 – 3 years’ relevant, professional work experience required
- Training experience, either in a small group or classroom setting, or virtually preferred
- Experience with virtual meeting tools that could be used for training purposes (e.g. Teams, Webex, Zoom) required
- Excellent communication skills (verbal, written, presentation, interpersonal)required
- Strong customer service orientation skills and commitment to quality, responsibility, high work standards, and initiatives required
- Proficient with systems and MS Office (Word, Excel, PowerPoint, Outlook)required
- Self-motivated, innovative and flexible required
- Strong knowledge of customer service/contact center day-to-day operations and strong service system knowledge preferred
- Knowledge of adult learning theories preferred
- Knowledge of engagement techniques in a training environment preferred
- Ability to travel as needed required
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.