Client Associate - (Hybrid)
- 📁
- Bargaining Unit
- 💼
- EmblemHealth
- 📅
- Jan 12, 2023 Post Date
Description of Duties:
- Handle sales administration of client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
- Assist with preparing renewals of existing groups by coordinating and submitting quotes and working with Underwriting and other internal departments as needed.
- Assist sales staff to present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal.
- Working with sales staff, participate in visits with clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates.
- Work with sales staff to ensure client satisfaction, retention and growth by collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed.
- Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
- Coordinate mailings and actively participate in the organizing and execution of new sales or renewal campaigns such as annual reopeners for the purpose of increasing membership.
- Working with sales staff, assist with the development of strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
- Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations.
- Ensure State licensure requirements are met and up to date.
- Install new and existing client benefit programs/benefit changes.
- Coordinate and conduct open enrollment meetings and presentations to existing and prospective members.
- Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
- In a timely and accurate manner, maintain records, prepare reports and written correspondence (SBC’s/ Benefit Summaries), direct materials, gather competitive intelligence, complete forms and documents.
- SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
- Performs other duties as assigned or required.
Qualifications:
- Strong consulting, presentation, negotiation and selling skills required
- Excellent analytical skills, verbal and written communications skills are required
- Detail oriented/Ability to multi-task a must
- Bachelor’s degree preferred but not required; minimum of 2 years of experience in a health insurance field required
- Licensed NYS Health/Life Agent or obtain license within 60 days of hire
- Proficient in Microsoft Word, Excel and PowerPoint required
- Knowledge in pricing and underwriting, financial arrangements, benefits programs and utilization management
Company Statement
Careers at EmblemHealth: For nine decades, EmblemHealth has been making quality health care accessible and affordable for New Yorkers, and helping to make life better in the communities we serve. Our employees are proud of that legacy and want to make health care better for everyone. Here we inspire success while helping employees build meaningful careers. We offer competitive health and welfare benefits, retirement benefits, and incentive pay plans. Join us for a rewarding experience.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, Emblemhealth may provide work visa sponsorship for certain positions.